Frequently Asked Questions
How long do I have the rentals for?
Rentals are typically for 24 hours, but can be longer depending on the event calendar.
Do we need to clean the items before returning?
As an additional service, we'll wash the dishes and you just need to make sure the food is scraped off and the dishes are somewhat rinsed (most caterers will do this anyway). Otherwise, the rental prices assume you are returning them clean and dried. Please note that our vintage dishes cannot go through the dish washer.
What is your payment policy?
You'll sign an event contract and send a 50% non-refundable deposit to reserve the date. We accept cash, checks, and bank transfers. We also accept credit cards for a 3.5% fee.
What if I change my mind after signing the contract?
The contract ensures your date and items are reserved, but you can add items to your order up to one week before the event date as long as they are in stock. You may remove items from the order up to 30 days prior to the event and only if you are cancelling items that we regularly carry (not items we special ordered or made just for you). The 50% deposit is non-refundable but you may apply the rentals or services to a future event as long as we are not booked for that date.
What if we break something?
We love every piece in our collections and hope you treat them like you would your grandmother's china. Accidents happen, however; don't let it ruin your day! We'll charge a fair replacement cost for any chipped, cracked, or damaged items. Please keep the pieces and return them in a box so we can update our inventory. Most of our china can be found on Replacements.com for an idea of the replacement cost.
Are your items safe for food and beverage?
All of our place settings are safe for eating and drinking (but many contain real gold or metal and cannot be microwaved or dishwashed). Many of the vases and decor items are not safe for eating and drinking.
Do you offer gift certificates?
Yes! Please send us a check for any amount and we'll send a gift certificate out in the mail.
If I don't see an item on your inventory, can you get it for me?
Most likely, if given enough advanced notice. Please ask-- we LOVE to hunt down needed items and add to our inventory!
Do you deliver?
We charge for mileage at $0.60/mile or welcome you to pick up your rental package from Leverett. Local delivery is included if we are styling your event.
What kind of condition can I expect the items to be in?
All inventory photos on our site are of our actual items. Each piece, however, is genuinely vintage and used for decades by families in New England. So there may be some normal wear, color changes, or crazing that gives it the genuine vintage feel. We can provide a few extra pieces to account for possible breakage during delivery and setup.
How do your design and set-up services work?
Our team loves to keep up with the latest styles and trends while ensuring proper table setting etiquette. We will share Pinterest boards to understand your vision for your event and send you a proposal based on the pieces from our collections needed to create your perfect look. We love to come and set the tables to make sure they are picture perfect. The cost of these services vary depending on the event, venue, and logistics. Large events will require me to hire an assistant for help. Let's get on the phone and talk about what you're looking for!