Frequently Asked Questions
How long do I have the rentals for?
Rentals are typically for 24 hours, but can be longer depending on the event calendar.
Do we need to clean the items before returning?
The rental prices assume you are returning items clean and dried. We can provide a quote for cleaning if you are interested.
What is your payment policy?
You'll sign an event contract and send a 50% non-refundable deposit to reserve the date. We accept cash, checks, and bank transfers. We also accept credit cards for a 3.5% fee.
What if I change my mind after signing the contract?
The contract ensures your date and items are reserved, but you can add items to your order up to one week before the event date as long as they are in stock. You may remove items from the order up to 30 days prior to the event and only if you are cancelling items that we regularly carry (not items we special ordered or made just for you). The 50% deposit is non-refundable.
What if we break something?
We love every piece in our collections and hope you treat them like you would your grandmother's china. Accidents happen, however; don't let it ruin your day! We'll charge a replacement cost of five times the rental fee for any chipped, cracked, or damaged items. Please keep the pieces and return them in a box so we can update our inventory.
Do you deliver?
Right now, we cannot deliver beyond 20 miles of Leverett, MA unless you are hiring us for the full-service package.
What kind of condition can I expect the items to be in?
Each piece is genuinely vintage and used for decades by families in New England, so there may be some normal wear, color changes, or crazing that gives it the genuine vintage feel. We recommend that you order 10% more items than the number of guests to give you options when setting your tables, to account for accidental breakage, or to have extras for unexpected guests or vendor meals.
How do your design and set-up services work?
Our team loves to keep up with the latest styles and trends while ensuring proper table-setting etiquette.
Our full service includes unlimited consultation ahead of the event, delivery of the rental items, setting and styling, photos of the setup, washing, packing, and returning. Our prices are determined by location and logistics. Please email theborrowedteacup@gmail.com to inquire about our services.
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